Brilliant service! I've managed to get myself locked out, Mark was on my doorstep in 30 minutes after the call. Lloyd has been fantastic with comms, very professional and friendly. Highly recommended!
I contacted ELL on their London no. A real human answered! As I was travelling home from abroad this kept my call fees to a minimum, (NO CALL PLATFORM) and from there on, the matter was done 'old school' & efficiently. Lloyd told me about their services & how the fees would be charged and I went on to book them and within minutes of their arrival I was in my flat. Everything he said he would do, he did. Texts arrived when he said, his engineer arrived promptly, performed excellently and payment was as anticipated, and the receipt arrived by email. Being locked out of your premises is stressful enough, but this company took all the stress and did exactly what was needed. I thoroughly recommend them. Things I didn't miss...No call platform (press 1 for this and 2 for that!!!) No call centre (answering a million questions from a gap-year student, before you even know if they can provide a service!!!) No waiting for someone to answer ("due to unprecedented call volume, we will answer you call asap" BS) And after the job was done a quick text arrived to see if I was satisfied and offering a free key cutting service! These guys are great. Thank you Lloyd and ELL