We recently had our Olive Velvet Tufted Glove delivered, and what a stunner it is. The quality and finish of the chair is beautiful and the fact it has been handcrafted by a local craftsman makes it even more special. I don’t think I’ve ever experienced a more helpful and friendly service right through from our initial enquiry to delivery. I wouldn’t hesitate to recommend these guys and I can’t wait to go and visit the showroom!
Rebecca, Surrey
True to it’s name, the furniture is beautifully authentic and of very high quality. We initially placed an order online for a 3 seater sofa and 2 Glove Tufted chairs but later decided to make a trip to the Peaks from London which I thoroughly recommend. Seeing the samples and sofas up close allowed us to finalise the style and colour but also we ended up adding a Grand Wingback armchair to our order which was love at first sight for the family!
Gareth and Juliette really helped us in making an informed decision and were very accommodating with altering our order and requirements.
Initial communication with Authentic was excellent, attentive and willing to go above and beyond to ensure the ordering process was painless and clear. Unfortunately our order of a two seater tufted glove sofa took almost three months from order to delivery. We were initally given one delivery date, which we could not make and despite us providing numerous other dates it was several weeks later before they were delivering in our area. This included one date, where they cancelled on the actual date of delivery siting vehicle issues( we had only the day before got rid of our old sofa to make room). Sofa was eventually delivered, this appears to be well made and of good quality. By way of an apology they sent along two free cushions which we neither needed or would have selected. Not the overall experience we were hoping for.
Rebecca Taylor
